bearfish Platform Account Terms

When you create an account on bearfish, you agree to the terms that govern how we operate our platform, how we handle your personal data, and what happens if disputes arise. We keep these terms straightforward: we require identity verification before deposits, we process withdrawals through a standard review window, and we protect your account through encryption and optional two-factor authentication. Our terms apply to all users accessing bearfish from supported jurisdictions via Android app, iOS browser, or desktop.

We designed our bearfish terms to be transparent about what we do—collect KYC information, verify deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer (mobile banking, local payment, online payment, e-wallet), and conduct withdrawal reviews to prevent fraud. This page explains your rights, our obligations, and what happens if you need to dispute a transaction or close your account.

Our terms are not negotiable as individual clauses, but we apply them consistently to every user. If you have questions about a specific term or how it applies to your account, contact our support team in English during standard business hours.

Account Opening and Eligibility on bearfish

To open a bearfish account, you must be at least eighteen years old, have a valid email address, and agree to our terms. We collect your full name, date of birth, phone number, and proof of identity (national ID, passport, or driver's license). This information is mandatory—we cannot activate your account without it. We encrypt all personal data using industry-standard protocols and store it on secure servers.

Once you submit your identity documents, our verification team reviews them within one business day. We approve accounts that pass KYC verification; if additional information is needed, we email you a request. After approval, your account is unlocked and you can deposit funds and place predictions on Liga 1, Piala AFF, live-dealer games, and esports markets covered on bearfish.

We reserve the right to refuse or suspend accounts that do not meet our eligibility criteria or that we suspect are used for fraud, money laundering, or other illegal purposes. If we close your account for policy violations, we notify you via email and explain the reason. You may request an appeal, but we retain final discretion over account approval and closure.

Jurisdiction and Legal Eligibility

Our bearfish services are available only where local law permits online gaming and sports predictions. You are responsible for verifying that your access and use of bearfish comply with your own jurisdiction's laws. We do not offer our services in jurisdictions where online wagering is prohibited. If you access bearfish from a restricted jurisdiction, we may suspend or close your account without refund.

Indonesia-region users (Jakarta, Surabaya, Bandung, Medan, and surrounding areas) have access to bearfish where applicable. However, we cannot guarantee legal status in every locality. Before depositing, confirm that bearfish is permitted in your area. If local regulations change or we learn you are accessing from a restricted jurisdiction, we will notify you and may restrict your account.

Deposits and Withdrawal Procedures on bearfish

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer (mobile banking, Mandini, local payment, online payment). Each method processes instantly or within minutes once we receive confirmation from your payment provider. We do not charge deposit fees; any transaction fees are charged by your payment provider. Your account balance updates immediately once funds clear, and you can place predictions right away.

Withdrawals require a standard verification review to ensure the request matches your account details and prevent fraud. This review typically takes 24 to 48 hours. Once the review completes, we dispatch your funds to your registered payment method. E-wallet withdrawals settle within minutes; bank transfers may take one to two business days depending on your bank. We do not charge withdrawal fees—any fees deducted are from your payment provider or bank, not from bearfish.

Deposit confirmation

Instant via e-wallet; minutes via bank transfer once your bank confirms the transaction to our virtual account.

Withdrawal review window

Standard 24-48 hour verification to confirm account details and prevent unauthorized withdrawals.

Payment method mismatch

Withdrawals must go to an account registered in your name. Cross-account transfers are not permitted.

Minimum and maximum amounts

We may set minimum deposit and withdrawal amounts per payment method. Check your account settings for current limits.

We may deny a withdrawal if we suspect fraudulent activity, if the withdrawal amount exceeds your verified balance, or if your account does not meet our security requirements. If we deny your withdrawal, we notify you via email and explain the reason. You may resubmit once you address the issue.

Your bearfish Account Security and Password Responsibility

Your bearfish account is protected by encryption. Your password is hashed and never stored in plain text. Our support team cannot retrieve or reset your password—you reset it yourself via the "Forgot Password" link on the login page. We send a reset link to your email, which is valid for one hour. Use that link to set a new password, and you can log in immediately afterward.

You are responsible for keeping your password confidential. Do not share it with anyone, and use a strong, unique password—ideally a mix of uppercase, lowercase, numbers, and special characters. If you suspect someone knows your password, change it immediately. We also offer two-factor authentication (2FA): enable it in your account settings, and we will send a verification code to your phone each time you log in from a new device. This adds a security layer even if your password is compromised.

If you notice unauthorized activity on your account, contact our support team immediately. We can review your prediction and transaction history, lock your account temporarily, and help you regain control. For security concerns, we respond within a few business hours during standard operating times.

Bonus and Promotional Terms on bearfish

We may offer occasional welcome bonuses, reload offers, or promotional credits to account holders. Any bonus we offer is subject to specific terms: a wagering requirement (you must predict a certain amount before withdrawing bonus funds), a time limit (bonus expires if unused within the specified period), and maximum-cashout restrictions (winnings from bonus funds may be capped). These terms are displayed before you claim a bonus.

Bonus funds are separate from your cash balance. If you have both bonus and cash funds in your account, we deduct from your cash balance first when you place predictions. Bonuses are non-transferable and cannot be withdrawn as cash unless we explicitly permit it in the bonus terms. If you close your account, any unused bonus funds are forfeited.

We reserve the right to modify, suspend, or cancel any bonus or promotion. If we make changes, we notify you in advance via email or in-app notice. Bonuses are discretionary—we are not obligated to offer them, and we may withdraw bonus privileges from accounts we believe are abusing promotional terms.

bearfish terms are designed to protect both our users and our platform—transparent deposits, secure withdrawals, and fair dispute resolution.

Dispute Resolution and Account Disputes on bearfish

If you believe a transaction on bearfish was unauthorized or incorrect, contact our support team with details: your account email, the disputed transaction date, the amount, and the market or game involved. We investigate disputes within five business days and respond via email with our findings. If we determine the transaction was legitimate, we explain why. If we find an error on our side, we correct your account balance immediately.

We maintain logs of all predictions, deposits, withdrawals, and account activity. These logs are our source of truth in disputes. If your version of events conflicts with our logs, our logs take precedence. We do not reverse settled predictions based on customer disagreement with the outcome—only if we discover a technical error or clear evidence of fraud on our platform.

If you are not satisfied with our dispute resolution, you may escalate your complaint to our management team. Provide your account details and a detailed explanation of your dispute. Management reviews escalations within ten business days. We aim to resolve disputes fairly, but we retain final authority over dispute outcomes.

How bearfish Handles Your Data

When you create a bearfish account, we collect your name, email, phone number, date of birth, and ID document. We use this information for identity verification (KYC), account recovery, and fraud prevention. We encrypt all personal data and store it on secure servers. We do not sell or share your personal information with third parties without your explicit consent, except where required by law.

We process payment information through secure, PCI-compliant payment gateways. We do not store your full credit card number or complete bank details on our servers. Payment providers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) handle the actual fund transfer; we receive only confirmation that the transaction succeeded.

We use cookies and device identifiers to track your login sessions, remember your preferences, and detect fraud. You can disable cookies in your browser settings, but this may limit your ability to use bearfish. For detailed information about data collection, storage, and use, refer to our Privacy Policy.

Our Liability and Your Responsibilities

bearfish is provided on an "as-is" basis. We do not guarantee uninterrupted service, and we are not liable for temporary outages, server errors, or data loss caused by circumstances beyond our control (natural disasters, power failures, internet disruptions). If you lose access to your account due to browser issues or device problems, we can help you recover it via the password-reset process—we are not liable for losses resulting from your device failure or browser malfunction.

You are responsible for protecting your account credentials, enabling two-factor authentication if available, and reviewing your account activity regularly. If you lose money due to your own negligence (sharing your password, using an insecure device, ignoring fraud alerts), we cannot reimburse you. However, if we discover a genuine security breach on our platform, we will notify you immediately and take corrective action.

Our maximum liability to you for any single claim is the amount you have deposited into your account in the preceding twelve months. We are not liable for lost profits, indirect damages, or consequential losses arising from your use of bearfish.

Closing Your bearfish Account

You can close your bearfish account at any time via the account settings menu. If your account has a balance, we process a withdrawal to your registered payment method before closing. If you request account closure mid-withdrawal, we complete the pending withdrawal and then close the account. Once closed, your account cannot be reactivated—you must create a new account if you wish to use bearfish again.

We may close your account if you violate our terms, engage in fraud, use the account for money laundering, or access bearfish from a restricted jurisdiction. If we close your account for policy violations, we process any remaining balance as a withdrawal to your registered payment method within thirty days, unless the account is subject to legal investigation or we suspect criminal activity.

Changes to Our bearfish Terms

We may update these terms at any time. When we make material changes, we notify you via email at least thirty days before the change takes effect. If you do not agree with the updated terms, you have thirty days to close your account. Continued use of bearfish after the effective date means you accept the updated terms.

Non-material updates (clarifications, corrections, administrative changes) may take effect immediately. We post all current terms on bearfish.id, and you can review them at any time via the "Terms" link in the footer menu.

These terms are governed by the laws of Indonesia. Any dispute arising from these terms or your use of bearfish is subject to Indonesian jurisdiction. For disputes that cannot be resolved through our dispute-resolution process, either party may initiate legal proceedings in Indonesian courts.